Terms of Service

Agreement

By accessing or using GK CRM, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms of Service.

Business Use

GK CRM is designed for business use. You agree to use it only for lawful business purposes in accordance with applicable Indian laws and regulations.

Accurate Information

You must provide accurate and complete information when creating your account. You are responsible for keeping your account information up to date.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@gkcrm.in if you suspect unauthorized access to your account.

One Account Per Company

Each company should maintain one primary account. You may add team members as employees under your account.

Pricing

GK CRM offers Starter (₹999/month), Professional (₹2,499/month), and Enterprise (₹5,999/month) plans per industry. Pricing is subject to change with 30 days notice.

Free Trial

New accounts receive a 14-day free trial. No credit card is required for the trial. After the trial, you must subscribe to continue using the service.

Payment

Payments are processed monthly via Razorpay. Subscriptions auto-renew unless cancelled before the renewal date.

Refunds

We offer a 7-day refund policy for new paid subscriptions. Refund requests must be submitted to support@gkcrm.in within 7 days of payment.

Bundle Discount

A 10% discount applies when you subscribe to the same plan for 2 or more industries. Discounts are applied automatically at checkout.

Permitted Use

You may use GK CRM to manage your business operations, leads, customers, employees, billing, and related business activities.

Prohibited Activities

You must not use GK CRM to: (a) violate any applicable laws, (b) store illegal content, (c) attempt to gain unauthorized access to other accounts, (d) reverse engineer the platform, (e) use automated scraping tools, or (f) resell access without written permission.

Data Accuracy

You are responsible for the accuracy and legality of the data you enter into GK CRM.

GK CRM Platform

The GK CRM software, design, and content are owned by GK Digital Solutions. You are granted a limited, non-exclusive, non-transferable license to use the platform.

Your Data

You retain full ownership of all business data you enter into GK CRM. We do not claim any rights to your data.

Data Isolation

Your company's data is completely isolated from other companies using GK CRM. We use Row Level Security to enforce strict data separation.

Data Backup

We perform regular automated backups of all data. However, you are encouraged to export your data periodically as an additional safeguard.

Privacy Policy

Our handling of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.

Uptime

We target 99.9% uptime for GK CRM. Scheduled maintenance will be announced in advance. We are not liable for downtime caused by factors beyond our control.

Modifications

We may modify, update, or discontinue features of GK CRM with reasonable notice. We will not remove core CRM functionality without offering alternatives.

No Warranty

GK CRM is provided "as is" without warranties of any kind. We do not guarantee that the service will be error-free or uninterrupted.

Liability Cap

Our total liability to you for any claims arising from use of GK CRM shall not exceed the amount you paid us in the 3 months preceding the claim.

Indirect Damages

We are not liable for indirect, incidental, or consequential damages, including loss of business, revenue, or data.

By You

You may cancel your subscription at any time from account settings. Your access continues until the end of the current billing period.

By Us

We may suspend or terminate your account for violation of these Terms, non-payment, or illegal activity, with reasonable notice where possible.

Data After Termination

After account termination, you have 30 days to export your data. After 30 days, data will be permanently deleted.

Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

Dispute Resolution

We encourage resolving disputes amicably. Contact us at support@gkcrm.in before initiating legal proceedings.

Updates

We may update these Terms from time to time. We will notify you via email or in-app notification at least 14 days before significant changes take effect. Continued use after the effective date constitutes acceptance.

GK Digital Solutions

Email: support@gkcrm.in | Phone: +91 98765 43210 | Address: Hyderabad, Telangana, India | Website: gkcrm.in